How WinBerry Casino handles your personal data
Privacy paperwork rarely gets pulses racing, but it should — the same account details that unlock 3,400+ games at WinBerry Casino are also the ones an offshore operator stores, checks and shares with its payment partners. This independent review breaks down what the casino collects from Canadian players, why it collects it, and what you can demand back.
WinBerry collects identity, payment and gameplay data
WinBerry Casino gathers three broad groups of personal data: the identity details you type in when you open an account, the verification documents required before a withdrawal is released, and the technical and behavioural data generated every time you load a game or contact support. All of it flows from either your own input or automated logging.
What you hand over directly
- Account details — name, date of birth, email address, phone number, residential address and your chosen currency (balances at WinBerry are held in Canadian dollars with no conversion fees).
- KYC documents — a valid government-issued photo ID (passport, national ID card or driver’s licence) showing photo, name and date of birth; proof of address such as a recent utility bill, bank statement or government correspondence not older than three months; and payment verification through bank statements or screenshots showing ownership of the methods you used.
- Enhanced Due Diligence material — source of funds or source of wealth evidence for high-risk profiles or transactions exceeding $10,000 USD.
- Payment identifiers — the details attached to Interac e-Transfer, Visa, Mastercard, Paysafecard, e-wallets or a BTC, ETH or USDT wallet address.
- Support correspondence — everything you write in 24/7 live chat or send to support@winberry.casino, in English or French.
What gets collected automatically
Logging into the casino, whether in a desktop browser or through the version that installs straight from the browser on iOS and Android, generates device and connection data: IP address, device type, browser, session timestamps and the pages you visit. Gameplay activity — stakes, game titles from studios such as Pragmatic Play, Yggdrasil, Hacksaw Gaming, Play’n GO, Endorphina, TaDa Gaming, Betsoft, Fazi and OneTouch, session length, deposit and withdrawal history — is recorded as a matter of course, because a licensed operator has to be able to reconstruct any transaction.
Cookies and tracking technologies
Cookies keep you logged in, remember your language choice between English and French, and hold your session together while you move between slots, table games and live tables. Analytics and marketing cookies, where used, track which pages and promotions Canadian visitors respond to. You can refuse or delete non-essential cookies in your browser at any time; strictly necessary cookies cannot be switched off without breaking login and payment flows.
Your data powers accounts, payouts and licence compliance
WinBerry Casino processes personal data for four practical reasons: running your account, paying you, meeting the obligations attached to its Anjouan licence No. ALSI-202510054-FI2, and marketing. Each purpose sits on a different legal footing, and that footing decides whether you can say no.
| Data category | Purpose of processing | Legal basis | Retention approach |
|---|---|---|---|
| Registration and contact details | Creating and maintaining the account, sending service messages | Performance of the user agreement | Held for the life of the account |
| KYC and Enhanced Due Diligence documents | Age and identity checks, anti-money-laundering screening | Legal and licensing obligation | Kept after closure for the statutory AML period |
| Payment and transaction records | Processing deposits and withdrawals, dispute resolution | Contract plus legal obligation | Retained as financial records |
| Gameplay and device logs | Fraud detection, bonus abuse checks, responsible-gambling monitoring | Legitimate interests of the operator | Retained while relevant to security reviews |
| Marketing preferences | Promotional email and SMS about offers | Consent, withdrawable at any time | Deleted once consent is withdrawn |
Age verification deserves its own line. WinBerry accepts players from Canada excluding Ontario and requires them to be 19+, or 18+ in Alberta, Manitoba and Quebec — which is exactly why a date of birth on a government ID is non-negotiable. The same records support self-exclusion and limit requests: the tools and how to use them are covered here: responsible gambling.
Sharing happens with payment, verification and licensing partners
WinBerry does not operate alone. Personal data reaches payment processors, identity-verification providers, game studios that host content, and the regulator behind the Anjouan licence. The casino is run by 3-102-937610 SRL, registered in Costa Rica under registration number 3102937610 with a registered office in San Jose, Montes de Oca, Barrio Dent, while the review lists Bitpulse Solution Limitada as owner.
Who receives your information
- Payment partners — the banks and processors behind Interac e-Transfer, Visa and Mastercard, Paysafecard and e-wallets, plus blockchain networks when you move BTC, ETH or USDT. A crypto withdrawal address is public by design once broadcast.
- Verification providers that check your ID and address documents against sanctions and fraud databases.
- Game suppliers, which receive session and wager data needed to run rounds and settle results.
- The Anjouan Offshore Financial Services Authority and other authorities, where disclosure is required under Computer Gambling Law No. 007 of 2005 or an equivalent legal request.
Security measures around stored data
Account access runs over encrypted connections, and uploaded KYC files are handled through the account area rather than open email — a habit worth keeping on your side too. Never send ID scans through unsecured channels, use a password you don’t reuse elsewhere, and log out on shared devices. On the money side, the operator states withdrawals are processed in 0–24 hours with priority processing for verified players, so completing verification early removes the need to re-send sensitive documents under time pressure.
Data leaving Canada
Because the operating company sits in Costa Rica and the licence sits in Anjouan, Canadian players’ data is processed outside Canada and outside the reach of any Canadian gambling regulator. WinBerry is not a Canadian-licensed operator. Anyone uncomfortable with cross-border processing should read the contractual detail before depositing: WinBerry terms and conditions.
You can access, correct, delete and opt out
Canadian players can ask WinBerry Casino for a copy of the personal data held on them, request corrections to inaccurate details, ask for deletion of data no longer required, withdraw marketing consent, and request account closure. AML and licensing rules override deletion for verification and transaction records, which the operator must keep even after an account is shut.
How to exercise each right
- Access — email support@winberry.casino from your registered address and ask for the data held under your account.
- Correction — outdated addresses or a misspelled name should be fixed before you request a payout, since payment details must match your verified identity.
- Deletion — available for data outside the mandatory retention set; verification and financial records stay.
- Marketing opt-out — unsubscribe from promotional email or tell live chat to stop marketing contact. Service messages about security, payouts and account status continue regardless.
- Cookie control — handled in your browser, independent of your account settings.
Contacting the casino about privacy
Privacy questions go to the same 24/7 channels used for everything else: live chat inside the casino or support@winberry.casino, staffed in English and French. Put the word “privacy” in the subject line and state clearly whether you want access, correction, deletion or an opt-out, and attach proof of identity if you are asking for personal data to be released. A wider look at the brand is here: WinBerry review.
Frequently asked questions about WinBerry
Is WinBerry legal in Canada?
WinBerry holds an offshore Anjouan licence No. ALSI-202510054-FI2, issued under Computer Gambling Law No. 007 of 2005 — not a Canadian licence. It accepts players from Canada excluding Ontario, and you must be 19+, or 18+ in Alberta, Manitoba and Quebec. Playing at offshore sites is a personal choice with no domestic regulator behind it.
How do I create a WinBerry account?
Registration takes an email address, a password and your personal details — name, date of birth and address — which must match the ID you later upload. Confirm your email, set your Canadian dollar balance, then complete KYC with photo ID, proof of address and payment verification so withdrawals are not delayed later.
What payment methods does WinBerry support in Canada?
Interac e-Transfer leads for Canadians, with deposits from $10, withdrawals inside 24 hours after verification and a C$50 minimum Interac cashout. Visa and Mastercard start at $10 and take 1–3 business days, Paysafecard and e-wallets pay within 24 hours, and BTC, ETH or USDT usually clear in under an hour.
How do I claim the WinBerry welcome bonus?
Deposit at least C$35 on your first top-up and opt into the offer: max. 425% up to C$3,000 + 675 Free Spins across four deposits. Wagering is 35x on real plus bonus balance, max bet C$7, free spins bet C$0.20, with a maximum win of 10x up to C$4,266 on the first two bonuses.
You now know exactly what the casino keeps, who sees it and how to get it back — the rest is up to your own comfort level.